Refund Policy

1. 7-Day Money-Back Guarantee

If you are not satisfied with your Pro or Agency subscription within the first 7 days, contact us at support@btsfn.com and we will issue a full refund promptly.

2. Eligibility for Refund

You are eligible for a refund if:

• Your refund request is within 7 days of the original payment
• It is your first subscription payment (not a renewal)
• Your account has not violated our Terms and Conditions

Renewals are generally non-refundable unless there is a technical error on our part.

3. Partial Refunds

For renewal payments, we consider partial refunds on a case-by-case basis. If you experienced significant technical issues that prevented you from using the service, please contact us with details and we will review your request fairly.

4. How to Request a Refund

1. Email support@btsfn.com with the subject "Refund Request"
2. Include your account email address and the reason for your request
3. Our team will respond within 24 hours
4. Approved refunds are processed within 5–10 business days to your original payment method

5. Subscription Cancellation

You can cancel your subscription at any time. Cancellation stops future renewals but does not trigger an automatic refund for the current billing period. Your access continues until the end of the paid period.

To cancel, contact us at support@btsfn.com or use the billing section in your account.

6. Free Plan

The free plan has no payment associated with it and therefore no refund is applicable. You can use the free plan indefinitely without any charge.

7. Contact

For any billing or refund queries, please contact us at support@btsfn.com. We aim to respond within 24 hours and resolve all issues fairly and promptly.